GottaGetaway - Customer Terms & Conditions

When you make a booking through the www.gottagetaway.com.au or associated website the following terms and conditions will apply:

  1. You must be at least 18 years of age to make a booking of any accommodation displayed on our site.
  2. GottaGetaway is not an agent for product operators or suppliers that advertise on the www.gottagetaway.com.au or associated websites nor is GottaGetaway an agent for any third party of other goods and services advertised on our site. GottaGetaway is not involved in the transaction between you and any supplier or operator.
  3. All payments for accommodation or tourism product are processed by the Supplier or Operator. All inquiries regarding payment, cancellation or refunds are to be directed to the Supplier or Operator.
  4. Any changes or updates to bookings are to be directed to the Supplier or Operator.
  5. Terms and conditions for booking changes, cancellations and refunds are specific to each Supplier or Operator. Their terms will be set out either on the product page or in a separate page of their website.Cancellation and subsequent rebooking or changes to bookings made for the purpose of negotiating a better deal with the Supplier or Operator will not be accepted and GottaGetaway’s commission will be nonrefundable.
  6. GottaGetaway may collect customer details with their permission for the purpose of notifying customers of upcoming special deals and offers and in accordance with our Privacy Policy which is accessible on our website.
  7. GottaGetaway makes every effort to ensure that all information displayed on our site is accurate; however, as considerable information is assessed and supplied from our accommodation and tourism suppliers and or operators we are unable to guarantee the accuracy of all information nor are we able to guarantee that the site is free of errors or faults. Without affecting any of your statutory consumer rights that cannot be lawfully excluded or limited :
    i)    We will not be liable for any losses, damages, liability, claims or expenses howsoever caused, including negligence and whether direct, indirect or consequential, arising from the use of or connected with our site.
    ii)    We make no warranty or representation as to the fitness or suitability of any product or service displayed on our site or any linked site. Where our liability cannot be excluded, to the extent permitted by law, such liability is limited to the value of the booking made.
    iii)    We act as a tourism distributor for accommodation and tourism products. The purchase of tourism products and accommodation are made directly from the supplier and operator and therefore GottaGetaway cannot accept liability for unavailability of such product caused by an accommodation or tourism supplier or operator over selling its own inventory.
  8. Images and content on the www.gottagetaway.com.au and associated websites may not be copied, saved or used in any format other than as incidental to your permitted use of the site.